Privacy policy

Introduction

At Chalk and Notch, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

Information We Collect

Information You Provide to Us

When you interact with our website or make a purchase, we may collect:

Personal Information: Name, email address, phone number, billing and shipping addresses
Account Information: Username, password, and account preferences (if you create an account)
Communication: Information you provide when contacting us, subscribing to our newsletter, or leaving reviews
Payment Information: We do not store credit card details - these are processed securely through our payment processors

Information We Collect Automatically

When you visit our website, we automatically collect certain information:

Website Usage: Pages visited, time spent on pages, click-through rates, and browsing patterns
Device Information: IP address, browser type, operating system, and device identifiers
Location Information: General geographic location based on IP address
Cookies and Tracking: Information collected through cookies and similar technologies (see Cookies section below)

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Customer Service

Process and fulfill your orders
Send order confirmations and shipping notifications
Provide customer support and respond to inquiries
Handle returns, exchanges, and refunds

Marketing and Communication (With Consent)

Send promotional emails about new products and special offers (if you subscribe)
Customize website content and product recommendations
Conduct customer surveys and gather feedback

Website Improvement and Analytics

Analyze website usage to improve user experience
Monitor website performance and troubleshoot issues
Understand customer preferences and shopping behavior

Legal and Business Operations

Comply with legal obligations and prevent fraud
Protect our rights and the security of our website
Maintain business records and analytics

Where We Store Your Information

We work with trusted third-party service providers to operate our business:

Shopify

Our website is built on Shopify's platform. When you place an order, Shopify processes and stores your personal information, including name, email address, phone number, billing, and shipping addresses. Shopify does not store payment card information. Learn more about Shopify's privacy practices.

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as pages visited, time spent on site, and general demographic information. This data is anonymized and aggregated. Learn more about Google Analytics privacy.

Mailchimp

We use Mailchimp to manage our email marketing. If you subscribe to our newsletter, your name and email address are stored on Mailchimp's secure servers. Learn more about Mailchimp's privacy practices.

Gmail

We use Gmail for business communications. If you email us at chalkandnotch@gmail.com, your message and email address are stored on Gmail's servers. Learn more about Google's privacy policy.

Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience.

Types of Cookies We Use

Essential Cookies: Required for website functionality, including shopping cart and checkout processes
Analytics Cookies: Google Analytics cookies that help us understand website usage
Marketing Cookies: Used to remember your preferences and provide relevant content

Third-Party Cookies

Google Analytics: Tracks website usage and performance
Shopify: Essential for e-commerce functionality
Social Media: Pinterest and other social platforms may place cookies when you interact with their features

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

View and delete cookies
Block cookies from specific websites
Block all cookies (not recommended for our website)

Social Media Integration

Our website includes Pinterest integration that allows you to pin images. When you use this feature, Pinterest may collect information according to their privacy policy.

Social Media Links

We provide links to our social media pages. When you visit these platforms, their respective privacy policies apply.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

General Rights

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request your data in a portable format
Objection: Object to certain types of data processing

Marketing Communications

Unsubscribe: Opt out of marketing emails at any time using the unsubscribe link
Newsletter Management: Update your subscription preferences through Mailchimp
Contact Us: Email us to update your communication preferences

How to Exercise Your Rights

To exercise any of these rights, please contact us at chalkandnotch@gmail.com. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Secure Transmission: All sensitive data is transmitted using SSL encryption
Access Controls: Limited access to personal information on a need-to-know basis
Third-Party Security: We work only with reputable service providers who maintain appropriate security measures
Regular Monitoring: We regularly review our security practices and procedures

Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:

Report the breach to relevant authorities within 72 hours
Notify affected customers promptly
Take immediate steps to secure the breach and prevent further unauthorized access

Data Retention

We retain your personal information only as long as necessary:

Order Information: Retained for 7 years for accounting and legal purposes
Account Information: Retained until you request deletion or close your account
Marketing Information: Retained until you unsubscribe or request deletion
Website Analytics: Anonymized data may be retained indefinitely for business insights

International Data Transfers

As we serve customers worldwide, your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for international transfers in compliance with applicable privacy laws.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal information based on the following legal grounds:

Contract Performance: To fulfill orders and provide customer service
Legitimate Interest: For website analytics, fraud prevention, and business operations
Consent: For marketing communications and optional features
Legal Compliance: To meet legal and regulatory requirements

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Chalk and Notch
Davis, California, United States
chalkandnotch@gmail.com

For Privacy-Related Requests: Please include "Privacy Request" in your email subject line and provide:

Your full name
Email address associated with your account
Specific details of your request

We are committed to addressing your privacy concerns and will respond to all inquiries promptly.