We are committed to ensuring that your privacy is protected and that your data is kept safe. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. This policy is effective from May 25th, 2018.
What we do with your information
When you purchase something from our online shop, as part of the buying and selling process, we collect the personal information you give us. This includes your name, address, phone number and email address, and having this information allows us to send your purchased goods to you.
What we collect
We collect the following information during a purchase:
- Your name
- contact information including email address, address and phone number
- information about your use of our site, including details of your visits, such as pages viewed and the resources you access.
- information provided voluntarily by you, for example, when you register for our newsletter.
*Please note, we do not store any of our customers’ debit or credit card details
Where we store your information
We store personal information on our database and with select third parties, as outlined below:
WordPress and WooCommerce
Chalkandnotoch.com is a WordPress website, and our online shop runs on WooCommerce. When you place an order with us we receive your name, email address, phone number, billing address and shipping address. We DO NOT store any payment details. This information allows us to process your order, ship it out to you, and get in touch with you should there be any problems.
We use Gmail for all our company email. If you email us at [email protected] your email address and email content will be stored on Gmail’s servers.
Mailchimp is a marketing automation platform, and we use it to send out our marketing emails. When you subscribe to our newsletter, we store your name and email address (depending on what you share with us) on Mailchimp.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We use your information to process and send out your online shop orders.
- We send promotional emails about new products, special offers or other information which we think you may find interesting if you have signed up for our Newsletter via Mailchimp.
- In the future, we may use the information to customize the website according to your interests.
We have in place all reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect online and we are dedicated to keeping this safe. Keeping your data safe is something we are dedicated to. However, the internet is never totally secure and therefore we cannot 100% guarantee the security of data that you choose to send us electronically and sending us such information is entirely at your own risk. If we find there has been an unlawful data breach of chalkandnotch’s database, or the databases of a third party data processor, we will report it to any relevant authorities within 72 hours, and we will also contact anybody whose data has been affected.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will never sell, distribute or lease your personal information to third parties unless we are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small administration fee will be payable.
If you believe that any information we are holding in relation to you is incorrect or incomplete, please let us know as soon as possible. We will promptly correct any information found to be incorrect.